DESIGN AND IMPLEMENTATION OF APPOINTMENT MANAGEMENT SYSTEM (A CASE STUDY OF UNITHECH HOSPITAL)


DESIGN AND IMPLEMENTATION OF APPOINTMENT MANAGEMENT SYSTEM (A CASE STUDY OF UNITHECH HOSPITAL)

CHAPTER ONE

1.0 INTRODUCTION

This chapter gives an overview on the aims, objectives, background of the study and operation environment of the system.

1.1 BACKGROUND OF THE STUDY

Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and service time variability, patient and provider preferences, available information technology and the experience level of the scheduling staff. In addition, a critical bottleneck lays in the application of Industrial Engineering and Operations Research (IE/OR) techniques. The most common types of health care delivery systems are described in this article with particular attention on the factors that make appointment scheduling challenging. For each environment relevant decisions ranging from a set of rules that guide schedulers to real-time responses to deviations from plans are described. A road map of the state of the art in the design of appointment management systems is provided and future opportunities for novel applications of IE/OR models are identified.

Appointment Management system is a desktop application that is designed to help fix schedule and appointment from the management of organization and the customers, send messages to customers either by phone or email. With this computerized system there will be no loss of record or member record which generally happens when a non – computerized system is used. It is designed in Visual Studio and the database used is Microsoft SQL Server 2005.

1.2 STATEMENT OF THE PROBLEMS

There are problems found in appointment which include:

An increase in the waiting time for appointments
Frustration for customers, patients and staff
A waste of valuable resources

1.3 OBJECTIVE OF THE STUDY

The project aims and objectives that will be achieved after completion of this project are discussed in this sub chapter. The aims and objectives are as follows:

To resolve Contact issue.
To Request column for creating new appointment.
To view appointment list.

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