IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SELECTED IT FIRMS IN LAGOS)


IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SELECTED IT FIRMS IN LAGOS)

ABSTRACT

This study was intended to evaluate the impact of knowledge management on organizational performance. This study was guided by the following objectives; To determine the impact of organizational performance of information technology companies in Nigeria.To access the effect of in enhancing organizational structure of IT companies.To determine the effect of IT application on knowledge management adoption through organizational elements.To find out the correlation between elements of capabilities and leadership styles of IT firms.

The study employed the descriptive and explanatory design; questionnaires in addition to library research were applied in order to collect data. Primary and secondary data sources were used and data was analyzed using the chi square and correlation statistical tool at 5% level of significance which was presented in frequency tables and percentage. The respondents under the study were 50 owners of IT companies in Lagos state. The study findings revealed that significantly impacts on organizational performance.

COMPUTER SCIENCE PROJECT TOPICS/MATERIALS. Knowledge Management

Main Research Question
Our main research question is to measure the “Impact of knowledge Management on Organizational Performance: A case study of selected Universities in Southern Punjab-Pakistan”.
1.2 Objective of Study
1.To study the existing state of knowledge management by the selected Universities.
2.To study the impact of knowledge management on the performance of selected universities.
3.To analyze whether knowledge management is a necessary for higher educational institutions for improving their services, academic programs, and innovations.
4.To analyze whether knowledge management is a significant tool to enhance capacity building of higher educational institutions.
1.3 Scope of Study
Knowledge Management is an important business tool being used all over the world to enhance capacity building, improvement business services, developing basic and incremental innovative products and services and improve the skill of workers. Consequently this substantially improve the performance and profitability of business organization whether they are functioning in public or private sector. In this perspective knowledge management is vast application and as such this study is very important because its results may be used by any organization all over the world to improve its working environment as well as performance.
2.Literature Review
2.0 Organizational Performance Kaplan and Norton (1992) contends that the most pop ular measurement of knowledge Management is the balanced scorecard, which emphasizes the need to achieve a balance between the use of financial and non-financial measures to achieve strategic objective.
The balanced scorecard complements the traditional financial measures with operational measures on three perspectives namely the customers, internal business processes, and the organization’s learning and growth activities.
Financial performance is measured in terms of profitability and growth. The growth dimension reflects the performance of business in terms of sales and market share gains while profitability dimension reflects efficiency and performance. These indicators reflect both long-term (growth) and short-term (profitability) characteristics of good performing organization (Ramanujam and Venkatraman, 1988).

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